Customer Service

Let us help you... 24 hours a day, 7 days a week, we're dedicated to making online shopping fast, convenient and worry-free. If the information you are looking for isn't here, contact us and we'll do our best to help!

Low Price Guarantee:

Shop With confidence! We guarantee our price on all the products that we sell and we will match any advertised price from any website, magazine or local store. If you find any advertised price within 3 days of your purchase simply email or fax us a copy of the advertisement and we will match that price. All items must be brand new with complete manufacturers warranty. You must show us the advertised price within 3 days of your purchase.

100% Customer Satisfaction Guarantee:

Your satisfaction is our top priority. We at OuthouseOutlet.com are committed to providing you with the best on-line shopping experience in the business.If you are not completely satisfied with your purchase, just send it back to us within 20 days of receipt for a full refund on the product total. No returns on closeout, used or discontinued items.

Checking Order Status:

You can check the status of your order via email or by calling us at 619-722-1013 Please include your full name and invoice number with all inquiries.

Shipping Rates:

We ship UPS Ground, UPS Next Day Air, UPS 2 Day Air, and UPS 3 Day Select

Shipping Policies:

Most orders are processed and shipped within 24 hours pending credit card verification. Please allow 7-10 working days for ground orders. There are no restocking fees on exchanges of products for a different size or color of the same product or on a product of equal value. A 15% restock fee will apply to all returns and must be accompanied with original packaging, labels, tags etc. and a receipt or a copy of your original invoice. All returned merchandise must be new, and complete with all tags attached, and still in original packaging. No returns on electrical, used closeout or discontinued products or orders over 6 months old. No returns will be approved and/or credited if the merchandise has been used, worn or damaged.

OuthouseOutlet.com Security:

OuthouseOutlet.com is a safe on-line shopping community. We use the industry standard security for your protection. All of your personal information including credit card number is encrypted so no one else can read it.

Merchandise Availability:

We order our merchandise to be available before it is put on our website. However, we may sometimes experience greater than expected demand for an item or an unforeseen delay in shipment to us. We suggest you order early to avoid possible delays.

Website contents:

We believe the contents and specifications of our catalog and website are correct. We assume no liability for any errors in listings, specifications, part numbers, prices or model applications. We reserve the right to change specifications, product descriptions, product quality, pricing and applications at any time without further obligation. The reproduction of any material from our website is forbidden without our written permission.

What is the CVV2 Number?

Credit Card Verfication Number (CVV2)CVV2 is an important security feature for credit card transactions on the Internet and over the phone. "CVV" stands for "Card Verification Value" and it is the three- or four-digit number printed in the signature space on the back of most credit cards and on the front of American Express cards, like this:

The customer has the credit card in their possession.

The credit card number is legitimate